Delete my account
Last updated: 24 August 2026
You can delete your Sécu'Cycle account at any time, without contacting us, from the mobile app as well as from this website. This page explains how, what is erased and what remains.
Deletion is immediate and permanent. There is no cooling-off period and no backup that would allow a deleted account to be restored. You can, however, create a new account whenever you like.
1. From the mobile app
- Open the Sécu'Cycle app and log in;
- Go to the Profile tab, then open Settings;
- In the Danger zone section, tap Delete my account;
- Confirm with your password, then accept the warning.
2. From this website
- Log in, then open your profile page;
- Open Settings, then click Delete my account;
- Confirm with your password and tick the warning box.
Your password is requested in both cases: an unlocked phone or a forgotten session is not enough to erase an account.
3. Data deleted
The following is erased from our servers, immediately and without retention:
| Data | Details |
|---|---|
| Account and credentials | Email address, password, sessions open on all your devices |
| Personal information | First name, last name, date of birth, fitness level |
| Addresses | Home address and work address |
| Bikes | Name, type and electric assistance of each of your bikes |
| Routes and history | Start and end points, planned routes, your ride history |
| Badges | Badges earned and the associated progress |
A confirmation email is sent to the account address just after deletion. It is the last message you will receive from us.
4. Data kept
| Data | Why |
|---|---|
| Hazard reports | They remain visible to other cyclists, but their link to your account is removed: nothing connects them to you any more. This retention rests on a legitimate interest, cyclist safety. |
| Technical logs | Server logs (timestamp, IP address, request) are kept for 12 months at most, for security and diagnostics. |
| Audience analytics | They are anonymous and aggregated from the outset: they contain no data that could identify you, and therefore cannot be traced back to an account in order to be removed from it. |
5. If you no longer have access to your account
Lost your password? Start by resetting it from the login screen, then follow the steps above. If you no longer have access to the email address linked to the account, write to us at contact@secu-cycle.fr from any address: we will ask you for enough to verify that the account is yours, then proceed with the deletion. We reply within one month at most, in accordance with the GDPR.
6. Your other rights
Deleting your account is only one of the rights you hold under the GDPR. Access, rectification, restriction, objection and portability of your data are detailed in our privacy policy. For any other request, our contact page is at your disposal.